Help & Questions

Ordering & Payment 

How do I place an order?
Simply browse our collection, select your items, choose your size, and click "Add to Cart." When you're ready, proceed to checkout and follow the prompts to complete your purchase.

What payment methods do you accept?
We accept all major credit cards, debit cards, and other secure payment methods through Shopify Payments.

Shipping & Delivery

How long will shipping take?
Orders typically ship within 1-3 business days. Delivery times vary based on your location, but most orders arrive within 5-7 business days.

Do you ship internationally?
Currently, we ship within the United States. International shipping options may be available in the future.

How can I track my order?
Once your order ships, you'll receive a tracking number via email so you can monitor your delivery.

Returns & Exchanges

What is your return policy?
We want you to love your EARND. products! If you're not completely satisfied, you can return unworn items within 30 days of delivery for a full refund.

How do I exchange an item?
Contact us at support@earned.com with your order number and the item you'd like to exchange, and we'll help you process the exchange.

Product Care

How do I care for my hat?
Spot clean with a damp cloth as needed. Avoid machine washing to maintain the shape and quality of your hat.

How should I wash my shirt?
Machine wash cold with like colors and tumble dry low. This helps preserve the fabric and print quality.

Contact Us

Still have questions?
We're here to help! Reach out to us at support@earned.com and we'll get back to you within 24 hours.